All empower® Express subscriptions include the following support services at no extra cost:
- Installation support — we guide you through the installation process and help resolve any issues
- Bronze template customisation — for our Full and Mac subscriptions we upload and provide basic configuration for your PowerPoint template to work with empower as part of your trial or subscription onboarding
- Live onboarding training session — a personalised walkthrough of all tools relevant to your team
- Ongoing email and Teams chat support during support hours (8am–2am London time, Monday to Friday)
- Technical troubleshooting via email, support calls and screen shares
- Software updates — automatic updates are pushed to your machine for PC users. Mac machines need to be updated manually
Also available is our knowledge base where you can find answers to frequently asked questions and training information.
How to reach us
Email support@empower.express or book a support call here.
We aim to reply to all emails within 10 minutes during support hours.
☎️ Book a call to learn how empower® Express can help you and arrange a demo or training.
✉️Contact us if you need any more information or have any questions.
📅 Click here to learn more empower® Express and sign up for a free trial.