--- title: Licence activation error | My licence key is invalid description: Licence activation error --- [Skip to content](https://empower.express/knowledge/empower-ribbon-not-visible-0-0-0#main-content) ![empower Express](https://empower.express/hs-fs/hubfs/Empower%20Blue.png?width=200&height=54&name=Empower%20Blue.png) Open main navigation Close main navigation - [Contact us](mailto:info@empower.express) [Contact us](mailto:info@empower.express) How can we help you? - There are no suggestions because the search field is empty. 1. [empower Express Knowledge Base](https://empower.express/knowledge?hsLang=en) 2. [Internal](https://empower.express/knowledge/internal?hsLang=en) # Licence activation error | My licence key is invalid ## If you are receiving either of the following notifications, please follow the steps listed below. ![empower Slides licence not activated](https://empower.express/hs-fs/hubfs/Troubleshooting/empower%20Slides%20licence%20not%20activated.png?width=329&height=100&name=empower%20Slides%20licence%20not%20activated.png)  ![Charts licence activation error](https://empower.express/hs-fs/hubfs/Troubleshooting/Charts%20licence%20activation%20error.png?width=367&height=100&name=Charts%20licence%20activation%20error.png) The above notifications imply that your trial licence key has not been updated to a live one. To resolve this issue, please follow the below steps. 1. Ensure that both Microsoft PowerPoint and Microsoft Excel are closed 2. Click on the below link which will redirect you to our website where you will you be able to download the empower® Licence converter tool **[Download](https://www.rightaligned.com/1lc0z-lite-license-converter)** 3. Follow the instructions on the above webpage 4. 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What is empower® Express and how does it work?](https://empower.express/knowledge/empower-express-full-pc?hsLang=en#1-what-is-empower-express-and-how-does-it-work) - [2. How to set up and install empower®](https://empower.express/knowledge/empower-express-full-pc?hsLang=en#2-how-to-set-up-and-install-empower) - [3. Getting started – an introduction to the empower® tools](https://empower.express/knowledge/empower-express-full-pc?hsLang=en#3-getting-started-an-introduction-to-the-empower-tools) - [4. How to set up your templates and branding](https://empower.express/knowledge/empower-express-full-pc?hsLang=en#4-how-to-set-up-your-templates-and-branding) - [5. How to find and reuse content (in the Company Library)](https://empower.express/knowledge/empower-express-full-pc?hsLang=en#5-how-to-find-and-reuse-content-in-the-company-library) - [6. How to create new content](https://empower.express/knowledge/empower-express-full-pc?hsLang=en#6-how-to-create-new-content) - [7. Additional features and tools](https://empower.express/knowledge/empower-express-full-pc?hsLang=en#7-additional-features-and-tools) - [8. How to create dynamic charts and graphs](https://empower.express/knowledge/empower-express-full-pc?hsLang=en#8-how-to-create-dynamic-charts-and-graphs) - [9. How to link data to Excel](https://empower.express/knowledge/empower-express-full-pc?hsLang=en#9-how-to-link-data-to-excel) - [10. Use cases and workflow scenarios](https://empower.express/knowledge/empower-express-full-pc?hsLang=en#10-use-cases-and-workflow-scenarios) - [Troubleshooting & Technical information](https://empower.express/knowledge/empower-express-full-pc?hsLang=en#troubleshooting-technical-information) - [Technical information](https://empower.express/knowledge/empower-express-full-pc?hsLang=en#technical-information) - [empower® Express Lite (PC)](https://empower.express/knowledge/empower-express-lite-pc?hsLang=en#main-content) - [1. What is empower® Lite](https://empower.express/knowledge/empower-express-lite-pc?hsLang=en#1-what-is-empower-lite) - [2. How to set up and install empower® Lite](https://empower.express/knowledge/empower-express-lite-pc?hsLang=en#2-how-to-set-up-and-install-empower-lite) - [3. Getting started - and introduction to the empower® Lite tools](https://empower.express/knowledge/empower-express-lite-pc?hsLang=en#3-getting-started-and-introduction-to-the-empower-lite-tools) - [4. Creating charts with empower® Lite](https://empower.express/knowledge/empower-express-lite-pc?hsLang=en#4-creating-charts-with-empower-lite) - [5. Excel linking with empower® Lite](https://empower.express/knowledge/empower-express-lite-pc?hsLang=en#5-excel-linking-with-empower-lite) - [6. Additional features and tools](https://empower.express/knowledge/empower-express-lite-pc?hsLang=en#6-additional-features-and-tools) - [Troubleshooting & Technical information](https://empower.express/knowledge/empower-express-lite-pc?hsLang=en#troubleshooting-technical-information) - [empower® Express Mac](https://empower.express/knowledge/empower-express-mac?hsLang=en#main-content) - [Setting up and installing empower® for Mac](https://empower.express/knowledge/empower-express-mac?hsLang=en#setting-up-and-installing-empower-for-mac) - [Introduction to the tools](https://empower.express/knowledge/empower-express-mac?hsLang=en#introduction-to-the-tools) - [Troubleshooting & Technical information](https://empower.express/knowledge/empower-express-mac?hsLang=en#troubleshooting-technical-information) - [empower® Express AI Text Assistant (PC)](https://empower.express/knowledge/empower-express-ai-text-assistant-pc?hsLang=en#main-content) - [Setting up and installing empower® AI Text Assistant](https://empower.express/knowledge/empower-express-ai-text-assistant-pc?hsLang=en#setting-up-and-installing-empower-ai-text-assistant) - [Additional features and tools](https://empower.express/knowledge/empower-express-ai-text-assistant-pc?hsLang=en#additional-features-and-tools) - [Manuals](https://empower.express/knowledge/empower-express-ai-text-assistant-pc?hsLang=en#manuals) - [Troubleshooting & Technical information](https://empower.express/knowledge/empower-express-ai-text-assistant-pc?hsLang=en#troubleshooting-technical-information) - [Manage my account](https://empower.express/knowledge/manage-my-account?hsLang=en#main-content) - [Subscription billing & account information](https://empower.express/knowledge/manage-my-account?hsLang=en#subscription-billing-account-information) - [Troubleshooting & Technical information](https://empower.express/knowledge/troubleshooting-technical-information?hsLang=en#main-content) - [IT architecture & security information](https://empower.express/knowledge/troubleshooting-technical-information?hsLang=en#it-architecture-security-information) - [Troubleshooting](https://empower.express/knowledge/troubleshooting-technical-information?hsLang=en#troubleshooting) - [Internal](https://empower.express/knowledge/internal?hsLang=en) [![empower Express](https://empower.express/hs-fs/hubfs/Empower%20Blue.png?width=200&height=54&name=Empower%20Blue.png "empower Express")](https://www.empowersuite.com/en/empower-express) [mailto:support@empower.express](mailto:support@empower.express) © 2026 empower® express