The empower® sync does not complete

Solution 1

1. Please restart your computer. If this does not resolve the problem, please proceed to Solution 2 below.

Solution 2

1. Click on the empower®  sync icon in your taskbar, click on the grey icon with your initials and select Sign out
   
2. Click on the empower®  sync icon in your taskbar, click on the cog icon and select Clear local cache
   
   
3. Navigate to your computer's Credential Manager. Click on Windows Credentials
    
4. Under Generic Credentials,expand the entry for mio.empower.DataClient.Sync.empower and then select Remove
   
5. lick on the empower®  sync icon in your taskbar, click on the cog icon and select Sync from Scratch.
   

If the empower® sync begins but again does not complete, please click here to book a support call.