--- title: How to log-out of empower Sync and sign-in with a different log-in description: How to Fully Log Out of Empower Sync and Sign In as Another User --- [Skip to content](https://empower.express/knowledge/empower-sync-sign-out-and-sign-in#main-content) ![empower Express](https://empower.express/hs-fs/hubfs/Empower%20Blue.png?width=200&height=54&name=Empower%20Blue.png) Open main navigation Close main navigation - [Contact us](mailto:info@empower.express) [Contact us](mailto:info@empower.express) How can we help you? - There are no suggestions because the search field is empty. 1. [empower Express Knowledge Base](https://empower.express/knowledge?hsLang=en) 2. [empower® Express Full (PC)](https://empower.express/knowledge/empower-express-full-pc?hsLang=en) 3. [Troubleshooting & Technical information](https://empower.express/knowledge/empower-express-full-pc?hsLang=en#troubleshooting-technical-information) # How to log-out of empower Sync and sign-in with a different log-in ## You may have been assigned a temporary empower account when you signed up. This article will explain how to log-out of an empower account and sign in with another. ### Watch the full process here [https://loom.com/share/5892a280dd5b44ab932c814a6fe0e753](https://loom.com/share/5892a280dd5b44ab932c814a6fe0e753) ##### **Or follow these step-by-step process (with accompanying video)** **1. Close Empower Sync completely** [0:00](https://loom.com/share/5892a280dd5b44ab932c814a6fe0e753?t=0) ![](https://loom.com/i/fbd53eebf1ce490b8ee34f55117f7759?workflows_screenshot=true) - Open the **Empower Sync** app from the system tray or wherever it is running. - Click the **gear/cog** icon. - Choose **Exit** to fully close the application. - Optional check: open **Task Manager** and confirm **Empower Sync** is no longer running. **2. Remove the saved Windows credential** [0:51](https://loom.com/share/5892a280dd5b44ab932c814a6fe0e753?t=51) ![](https://loom.com/i/6a1b91a83f044098a21ff95a9a9c35c2?workflows_screenshot=true) - Open **Credential Manager** by searching for **"CREN"** in Windows search. - Go to **Windows Credentials**. - Find the **generic credential** that starts with `Neo.Empower`. - Click the entry and select **Remove**. - This is important because leaving it in place may cause Empower Sync to reopen your previous session automatically. **3. Relaunch Empower Sync** [1:31](https://loom.com/share/5892a280dd5b44ab932c814a6fe0e753?t=91) ![](https://loom.com/i/268c8a05847f4d64a7c1698ec17327c5?workflows_screenshot=true) - Start Empower Sync again. - You can try launching it normally first. - If needed, go directly to the executable: - `C:\Users\\AppData\Local\Programs\Empower\Sync\` - Run `Empower Sync.exe` - Running it **as Administrator** can help ensure it starts correctly. **4. Sign in with the new account** [2:19](https://loom.com/share/5892a280dd5b44ab932c814a6fe0e753?t=139) ![](https://loom.com/i/9e98d43cbf1148a18df84d94e8a113ac?workflows_screenshot=true) - Once Empower Sync starts, it should appear in the **system tray**. - The login screen should appear. - Enter the credentials for the **new user account**. - If only one option appears and it is not correct, use the **back arrow** to return and choose the right login path. **5. Confirm the sync completes successfully** [2:59](https://loom.com/share/5892a280dd5b44ab932c814a6fe0e753?t=179) ![](https://loom.com/i/c1526098167d45c3b1aea5817a180ba8?workflows_screenshot=true) - After logging in, let the sync run. - Open the sync window and check for your **initials** or user indicator. - If your initials do not appear, click **Manual Sync** to force it to run. - Once the sync finishes and your initials appear, the session is active and working correctly. **[![ICON Block meeting](https://empower.express/hs-fs/hubfs/Icons/ICON%20Block%20%20meeting.png?width=20&height=20&name=ICON%20Block%20%20meeting.png)](https://empower.express/meetings/derrick-waylen/full-intro-demo?hsLang=en)**[**Book a call or a meeting**](https://empower.express/meetings/derrick-waylen/full-intro-demo?hsLang=en) to learn how empower® Express can help you and arrange a demo **[![ICON Block email blue](https://empower.express/hs-fs/hubfs/Icons/ICON%20Block%20email%20blue.png?width=20&height=20&name=ICON%20Block%20email%20blue.png)](mailto:support@empower.express)** [**Contact us**](mailto:support@empower.express) (support@empower.express) if you have any questions [**![ICON Block website Blue](https://empower.express/hs-fs/hubfs/Icons/ICON%20Block%20website%20Blue.png?width=20&height=20&name=ICON%20Block%20website%20Blue.png)**](https://www.empowersuite.com/en/empower-express)[**Click here**](https://www.empowersuite.com/en/empower-express) to learn more and sign up for a free trial [![ICON Block tech support](https://empower.express/hs-fs/hubfs/Icons/ICON%20Block%20tech%20support.png?width=20&height=20&name=ICON%20Block%20tech%20support.png)](https://empower.express/meetings/derrick-waylen/technical-assistance?hsLang=en)  [**Click here**](https://empower.express/meetings/derrick-waylen/technical-assistance?hsLang=en) to book a call with our technical support team - [Before you get started](https://empower.express/knowledge/before-you-get-started?hsLang=en#main-content) - [What is empower® Express?](https://empower.express/knowledge/before-you-get-started?hsLang=en#what-is-empower-express) - [How can I try it?](https://empower.express/knowledge/before-you-get-started?hsLang=en#how-can-i-try-it) - [How much does it cost?](https://empower.express/knowledge/before-you-get-started?hsLang=en#how-much-does-it-cost) - [How can I buy it?](https://empower.express/knowledge/before-you-get-started?hsLang=en#how-can-i-buy-it) - [Set up options](https://empower.express/knowledge/before-you-get-started?hsLang=en#set-up-options) - [Integrating your brand and template](https://empower.express/knowledge/before-you-get-started?hsLang=en#integrating-your-brand-and-template) - [What training & support is included?](https://empower.express/knowledge/before-you-get-started?hsLang=en#what-training-support-is-included) - [Information Security / T&Cs](https://empower.express/knowledge/before-you-get-started?hsLang=en#information-security-tcs) - [empower® Express Full (PC)](https://empower.express/knowledge/empower-express-full-pc?hsLang=en#main-content) - [1. 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