How to log-out of empower Sync and sign-in with a different log-in

Watch the full process here

https://loom.com/share/5892a280dd5b44ab932c814a6fe0e753

Or follow these step-by-step process (with accompanying video)

1. Close Empower Sync completely 0:00

• Open the Empower Sync app from the system tray or wherever it is running.
• Click the gear/cog icon.
• Choose Exit to fully close the application.
• Optional check: open Task Manager and confirm Empower Sync is no longer running.

2. Remove the saved Windows credential 0:51

• Open Credential Manager by searching for "CREN" in Windows search.
• Go to Windows Credentials.
• Find the generic credential that starts with Neo.Empower.
• Click the entry and select Remove.
• This is important because leaving it in place may cause Empower Sync to reopen your previous session automatically.

3. Relaunch Empower Sync 1:31

• Start Empower Sync again.
• You can try launching it normally first.
• If needed, go directly to the executable:
  • C:\Users\<your username>\AppData\Local\Programs\Empower\Sync\
  • Run Empower Sync.exe
• Running it as Administrator can help ensure it starts correctly.

4. Sign in with the new account 2:19

• Once Empower Sync starts, it should appear in the system tray.
• The login screen should appear.
• Enter the credentials for the new user account.
• If only one option appears and it is not correct, use the back arrow to return and choose the right login path.

5. Confirm the sync completes successfully 2:59

• After logging in, let the sync run.
• Open the sync window and check for your initials or user indicator.
• If your initials do not appear, click Manual Sync to force it to run.
• Once the sync finishes and your initials appear, the session is active and working correctly.