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How to clear your offline cache (PC)

Sometimes "Sync from Scratch" is not enough. If this happens we will ask you to clear your offline cache

Sometimes the fix to problems with empower is to rebuild the offline cache of files from the Cloud to your machine. To do this  

  1. Click on the empower icon in the system to launch the empower sync  
  2. Next click the cog icon (to the right of your systme initials, for example “MD” below) 
  3. Select “Clear local cache"
A screenshot of a computer Description automatically generated

This will delete your offline cache and the empower sync will rebuild it. 

Explainer video; Click here to watch a video on how to do this