How to guide to setting up KB articles - Styles to use
Subhead - overview, expands on title (but should not include instructions) (uses heading 2)
Body of the article. Uses paragraph text.
Text formatting
Add bold or other colours (Q for a Alicia - how can I change the font colour or font size?) as appropriate - applied from toolbar above, applied manually. Should be able to with the RTF in the toolbar above.
Don't change line spacing (you can't?)
(but you can use soft returns)
You can change the paragraph alignment, but be aware that centring can be a bit erratic sometimes.
Other formatting options (heading 3)
Heading 4 - use for subheadings
Heading 5 - use for subheadings
Heading 6 - use for even more subheadings or emphasis
Can we add more styles? (checking with Alicia - in theory yes - but all the format options don't seem to be there - still investigating!
You can change paragraph alignment - but generally keep everything left aligned
- Can also use bullets
- but not sub-bullets? as can't define them enough, in particular the spacing? - where are these controlled? as these would be good to use if we could if we can control them more - more research required and information from Alicia (and change bullet to an en-dash)
- Numbering is also very good for step by step process
You can add symbols, super and subscript from the toolbar.
Always write empower express as empower® Express - ask Alicia if we can get this added to an autoformat?
Try to ensure each article explains a topic in:
- Text – format (with bullets or numbers to clarify and simplify). Avoid long sentences. Keep the content short and clear. Be aware that we are writing for an international audience
- Pictures/diagrams - can be created elsewhere and then copied in
- Tables - can be created elsewhere and then copied in if we can't get the table function to be more controllable in the format. Tables can also be used to structure a page
- Screen captures where applicable (or GIF if we can do them for more impactful visuals)
- Video where applicable to clarify
- Document links where applicable (PDFs or PPT, Word or Excel if appropriate, e.g. for training example files)
Finish each article with a note to and method for both booking a meeting or contacting us form link and insert a 'Tip Callout' box to highlight it.
Avoid adding direct emails as spam bots can pick them up and send us lots of spam emails.
Also useful to add is a link to the empower express sign up page (particularly on all the articles in the 'before you start' section. These links can be copied from below and should be placed in a Tip callout box.
Add all the booking and contact links here e.g.
Book a call or a meeting to find our how empower Express can help you and arrange a demo of all the tools. [ADD LINKS to key text and ICON]
Contact us if you need any more information or have any questions.
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