--- title: How to reset the empower Sync (Mac) description: How to reset the empower Sync on a Mac --- [Skip to content](https://empower.express/knowledge/how-to-reset-the-empower-sync-mac#main-content) ![empower Express](https://empower.express/hs-fs/hubfs/Empower%20Blue.png?width=200&height=54&name=Empower%20Blue.png) Open main navigation Close main navigation - [Contact us](mailto:info@empower.express) [Contact us](mailto:info@empower.express) How can we help you? - There are no suggestions because the search field is empty. 1. [empower Express Knowledge Base](https://empower.express/knowledge?hsLang=en) 2. [empower® Express Mac](https://empower.express/knowledge/empower-express-mac?hsLang=en) 3. [Setting up and installing empower® for Mac](https://empower.express/knowledge/empower-express-mac?hsLang=en#setting-up-and-installing-empower-for-mac) # How to reset the empower Sync (Mac) ## Sometimes, your empower Mac sync might need to be reset. If you get a sync error in empower for Mac it can often be resolved by rebuilding your offline database cache. ##### To do this: 1. Go to the empower® sync icon (found in the top right hand side of your screen) and selecting “Logout” – see below: 2. This will prompt the Login in screen to appear 3. 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What is empower® Lite](https://empower.express/knowledge/empower-express-lite-pc?hsLang=en#1-what-is-empower-lite) - [2. How to set up and install empower® Lite](https://empower.express/knowledge/empower-express-lite-pc?hsLang=en#2-how-to-set-up-and-install-empower-lite) - [3. Getting started - and introduction to the empower® Lite tools](https://empower.express/knowledge/empower-express-lite-pc?hsLang=en#3-getting-started-and-introduction-to-the-empower-lite-tools) - [4. Creating charts with empower® Lite](https://empower.express/knowledge/empower-express-lite-pc?hsLang=en#4-creating-charts-with-empower-lite) - [5. Excel linking with empower® Lite](https://empower.express/knowledge/empower-express-lite-pc?hsLang=en#5-excel-linking-with-empower-lite) - [6. Additional features and tools](https://empower.express/knowledge/empower-express-lite-pc?hsLang=en#6-additional-features-and-tools) - [Troubleshooting & Technical information](https://empower.express/knowledge/empower-express-lite-pc?hsLang=en#troubleshooting-technical-information) - [empower® Express Mac](https://empower.express/knowledge/empower-express-mac?hsLang=en#main-content) - [Setting up and installing empower® for Mac](https://empower.express/knowledge/empower-express-mac?hsLang=en#setting-up-and-installing-empower-for-mac) - [Introduction to the tools](https://empower.express/knowledge/empower-express-mac?hsLang=en#introduction-to-the-tools) - [Troubleshooting & Technical information](https://empower.express/knowledge/empower-express-mac?hsLang=en#troubleshooting-technical-information) - [empower® Express AI Text Assistant (PC)](https://empower.express/knowledge/empower-express-ai-text-assistant-pc?hsLang=en#main-content) - [Setting up and installing empower® AI Text Assistant](https://empower.express/knowledge/empower-express-ai-text-assistant-pc?hsLang=en#setting-up-and-installing-empower-ai-text-assistant) - [Additional features and tools](https://empower.express/knowledge/empower-express-ai-text-assistant-pc?hsLang=en#additional-features-and-tools) - [Manuals](https://empower.express/knowledge/empower-express-ai-text-assistant-pc?hsLang=en#manuals) - [Troubleshooting & Technical information](https://empower.express/knowledge/empower-express-ai-text-assistant-pc?hsLang=en#troubleshooting-technical-information) - [Manage my account](https://empower.express/knowledge/manage-my-account?hsLang=en#main-content) - [Subscription billing & account information](https://empower.express/knowledge/manage-my-account?hsLang=en#subscription-billing-account-information) - [Troubleshooting & Technical information](https://empower.express/knowledge/troubleshooting-technical-information?hsLang=en#main-content) - [IT architecture & security information](https://empower.express/knowledge/troubleshooting-technical-information?hsLang=en#it-architecture-security-information) - [Troubleshooting](https://empower.express/knowledge/troubleshooting-technical-information?hsLang=en#troubleshooting) - [Internal](https://empower.express/knowledge/internal?hsLang=en) [![empower Express](https://empower.express/hs-fs/hubfs/Empower%20Blue.png?width=200&height=54&name=Empower%20Blue.png "empower Express")](https://www.empowersuite.com/en/empower-express) [mailto:support@empower.express](mailto:support@empower.express) © 2026 empower® express