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title: Troubleshooting & Technical information | empower Express Knowledge Base
description: Help! I have a problem or a technical question
---

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1. [empower Express Knowledge Base](https://empower.express/knowledge)
2. [Troubleshooting & Technical information](https://empower.express/knowledge/troubleshooting-technical-information)

# Troubleshooting & Technical information

 Help! I have a problem or a technical question

## IT architecture & security information

- [How the empower® sync process works](https://empower.express/knowledge/how-does-the-sync-work)
- [empower® Lite is not connected to the Azure cloud (offline only)](https://empower.express/knowledge/empower-lite-is-not-connected-to-the-azure-cloud-offline-only)
- [empower® security and privacy information](https://empower.express/knowledge/empower-security-and-privacy-overview)
- [empower® in secured networks in read-only mode](https://empower.express/knowledge/empower-in-secured-networks-in-read-only-mode)
- [What Proxy/Firewall settings does my network need to enable empower access?](https://empower.express/knowledge/empower-proxy-firewall-settings)
- [empower® Express disaster recovery policy](https://empower.express/knowledge/empower-express-disaster-recovery-policy)

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## Troubleshooting

- [Enabling Full Disk Access for empower®](https://empower.express/knowledge/empower-ribbon-not-visible-0-0-0-0-0-0-1)
- [The empower® Library is empty](https://empower.express/knowledge/empower-ribbon-not-visible-0-0-0-0-0)
- [The empower® sync does not complete](https://empower.express/knowledge/empower-ribbon-not-visible-0-0-0-0-0-0)
- [The empower® ribbon is visible but is not responsive](https://empower.express/knowledge/empower-ribbon-not-visible-0-0-0-0-0-0-0)
- [The empower® ribbon is visible but the charting tools are inactive, or not visible](https://empower.express/knowledge/empower-ribbon-not-visible-0-1)
- [The empower® ribbon is missing in PowerPoint](https://empower.express/knowledge/empower-ribbon-not-visible-0)
- [User account does not exist in tenant](https://empower.express/knowledge/empower-ribbon-not-visible-0-0-0-0)
- [The empower® sync icon cannot be found](https://empower.express/knowledge/empower-ribbon-not-visible-0-0)
- [Why can’t I see the empower ribbon? (PC)](https://empower.express/knowledge/empower-ribbon-not-visible)
- [Tips when using empower and large file sizes (20MB+) with OneDrive, SharePoint, or co-authoring](https://empower.express/knowledge/working-with-large-ppt-files)
- [How to clean up your temp files from your %temp% folder in Windows](https://empower.express/knowledge/how-to-clean-your-temp-files-in-windows)
- [How to run an Microsoft Office repair (PC)](https://empower.express/knowledge/how-to-run-an-microsoft-office-repair-pc)

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- [Before you get started](https://empower.express/knowledge/before-you-get-started#main-content)

    - [What is empower® Express?](https://empower.express/knowledge/before-you-get-started#what-is-empower-express)
    - [How can I try it?](https://empower.express/knowledge/before-you-get-started#how-can-i-try-it)
    - [How much does it cost?](https://empower.express/knowledge/before-you-get-started#how-much-does-it-cost)
    - [How can I buy it?](https://empower.express/knowledge/before-you-get-started#how-can-i-buy-it)
    - [Set up options](https://empower.express/knowledge/before-you-get-started#set-up-options)
    - [Integrating your brand and template](https://empower.express/knowledge/before-you-get-started#integrating-your-brand-and-template)
    - [What training & support is included?](https://empower.express/knowledge/before-you-get-started#what-training-support-is-included)
    - [Information Security / T&Cs](https://empower.express/knowledge/before-you-get-started#information-security-tcs)
- [empower® Express Full (PC)](https://empower.express/knowledge/empower-express-full-pc#main-content)

    - [1. What is empower® Express and how does it work?](https://empower.express/knowledge/empower-express-full-pc#1-what-is-empower-express-and-how-does-it-work)
    - [2. How to set up and install empower®](https://empower.express/knowledge/empower-express-full-pc#2-how-to-set-up-and-install-empower)
    - [3. Getting started – an introduction to the empower® tools](https://empower.express/knowledge/empower-express-full-pc#3-getting-started-an-introduction-to-the-empower-tools)
    - [4. How to set up your templates and branding](https://empower.express/knowledge/empower-express-full-pc#4-how-to-set-up-your-templates-and-branding)
    - [5. How to find and reuse content (in the Company Library)](https://empower.express/knowledge/empower-express-full-pc#5-how-to-find-and-reuse-content-in-the-company-library)
    - [6. How to create new content](https://empower.express/knowledge/empower-express-full-pc#6-how-to-create-new-content)
    - [7. Additional features and tools](https://empower.express/knowledge/empower-express-full-pc#7-additional-features-and-tools)
    - [8. How to create dynamic charts and graphs](https://empower.express/knowledge/empower-express-full-pc#8-how-to-create-dynamic-charts-and-graphs)
    - [9. How to link data to Excel](https://empower.express/knowledge/empower-express-full-pc#9-how-to-link-data-to-excel)
    - [10. Use cases and workflow scenarios](https://empower.express/knowledge/empower-express-full-pc#10-use-cases-and-workflow-scenarios)
    - [Troubleshooting & Technical information](https://empower.express/knowledge/empower-express-full-pc#troubleshooting-technical-information)
    - [Technical information](https://empower.express/knowledge/empower-express-full-pc#technical-information)
- [empower® Express Lite (PC)](https://empower.express/knowledge/empower-express-lite-pc#main-content)

    - [1. What is empower® Lite](https://empower.express/knowledge/empower-express-lite-pc#1-what-is-empower-lite)
    - [2. How to set up and install empower® Lite](https://empower.express/knowledge/empower-express-lite-pc#2-how-to-set-up-and-install-empower-lite)
    - [3. Getting started - and introduction to the empower® Lite tools](https://empower.express/knowledge/empower-express-lite-pc#3-getting-started-and-introduction-to-the-empower-lite-tools)
    - [4. Creating charts with empower® Lite](https://empower.express/knowledge/empower-express-lite-pc#4-creating-charts-with-empower-lite)
    - [5. Excel linking with empower® Lite](https://empower.express/knowledge/empower-express-lite-pc#5-excel-linking-with-empower-lite)
    - [6. Additional features and tools](https://empower.express/knowledge/empower-express-lite-pc#6-additional-features-and-tools)
    - [Troubleshooting & Technical information](https://empower.express/knowledge/empower-express-lite-pc#troubleshooting-technical-information)
- [empower® Express Mac](https://empower.express/knowledge/empower-express-mac#main-content)

    - [Setting up and installing empower® for Mac](https://empower.express/knowledge/empower-express-mac#setting-up-and-installing-empower-for-mac)
    - [Introduction to the tools](https://empower.express/knowledge/empower-express-mac#introduction-to-the-tools)
    - [Troubleshooting & Technical information](https://empower.express/knowledge/empower-express-mac#troubleshooting-technical-information)
- [empower® Express AI Text Assistant (PC)](https://empower.express/knowledge/empower-express-ai-text-assistant-pc#main-content)

    - [Setting up and installing empower® AI Text Assistant](https://empower.express/knowledge/empower-express-ai-text-assistant-pc#setting-up-and-installing-empower-ai-text-assistant)
    - [Additional features and tools](https://empower.express/knowledge/empower-express-ai-text-assistant-pc#additional-features-and-tools)
    - [Manuals](https://empower.express/knowledge/empower-express-ai-text-assistant-pc#manuals)
    - [Troubleshooting & Technical information](https://empower.express/knowledge/empower-express-ai-text-assistant-pc#troubleshooting-technical-information)
- [Manage my account](https://empower.express/knowledge/manage-my-account#main-content)

    - [Subscription billing & account information](https://empower.express/knowledge/manage-my-account#subscription-billing-account-information)
- [Troubleshooting & Technical information](https://empower.express/knowledge/troubleshooting-technical-information#main-content)

    - [IT architecture & security information](https://empower.express/knowledge/troubleshooting-technical-information#it-architecture-security-information)
    - [Troubleshooting](https://empower.express/knowledge/troubleshooting-technical-information#troubleshooting)
- [Internal](https://empower.express/knowledge/internal)

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