When empower is first installed the empower® sync client must complete building your offline sync before the empower® ribbon is visible in the PowerPoint ribbon. To check if the empower sync is running;
- Navigate to the system tray of your computer (usually found at the bottom right of your screen next to the time and date).
- The empower icon will either be revealed by selecting the up arrow option (which looks like this; ^) or it may be on your system tray (see my screenshot below).
- Left click the empower sync icon, then select “Sync Now” or if it is still working you will not be able to select it
- Wait for the sync process to finish. Once done you must close and reopen PowerPoint to see the full empower ribbon.
- If you complete steps 1-4 and the empower® does not show please book a support call
Explainer video: Click here to watch how to fix not being able to see the empower ribbon
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Contact us (support@empower.express) if you have any questions
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