User account does not exist in tenant

First please ensure that you have typed the email address correctly. If correct, please proceed to step 2. Ensure that PowerPoint is closed. Right-click on the empower®  sync icon in your taskbar and select Exit Restart PowerPoint. The empower sync icon should reappear in your tasbar and you should be prompted to log in to empower®  again

If your account information is still not recognised,this implies that your company’s firewall settings are blocking your connection to the empower® server. Therefore,as a next step, please contact your IT department and ask them to make the below changes to your IT environment:

• Please ensure your computer can access the empower®  activation server through your company's firewall. This needs to be allowed for the following URL and all sub-adjacent URLs: https://express.empowersuite.cloud
• Ensure all In-and-Outbound firewall rules are set for Port 443 to reach: https://express.empowersuite.cloud
• Our licensing server is available at the following address: activate.empowersuite.com (IP 13.69.68.8) via Port 443. Please ensure that connection to this address is allowed in your Proxy/Firewall settings
• Please check that your anti-virus system does not block empower
• Disable all webwashers like addblockers (pop-up blocker) temporarily whilst you load empower, which should ensure empower® is able to activate, then re-enable once empower® is enabled.

Once these changes have been made, should you still encounter problems, please click here to book a support call.