- Click on the empower® sync icon in your taskbar, click on the grey icon with your initials and select Sign out
- Navigate to your computer's Credential Manager. Click on Windows Credentials
- Under Generic Credentials,expand the entry for mio.empower.DataClient.Sync.empower and then select Remove
- Click on the empower® sync icon in your taskbar, click on the cog icon and select Sync from Scratch.
- Once you are notified that the sync has completed, reopen PowerPoint to test.
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