To find your log files you need to locate the empower® sync icon in the top Right corner. Click on the empower® icon and select “Logs”
This will take you to this location in Finder on your Mac
Please zip the “Logs” folder and email to support@empower.express. We can then either diagnose the problem or ask our tech support team to do so.
Explainer video: Click here to watch how to send empower Express support your log files on Mac